Helpshift Revenue and Competitors

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$53.5M

Total Funding

Estimated Revenue & Valuation

Helpshift's estimated annual revenue is currently $35.5M per year.(i)
Helpshift received $25.0M in venture funding in November 2016.
Helpshift's estimated revenue per employee is $150,500
Helpshift's total funding is $53.5M.
Helpshift's pricing is $7,200 per year.

Employee Data

Helpshift has 236 Employees.(i)
Helpshift grew their employee count by 32% last year.

Helpshift's People

Name	Title	Email/Phone
1 Eric Vermillion	CEO	Reveal Email/Phone
2 Ed Jamieson	VP, Global Sales	Reveal Email/Phone
3 Kyle MacLaren	Controller	Reveal Email/Phone
4 Greg Posner	Director Solution Engineering	Reveal Email/Phone
5 Timothy Dien	Director, Customer Success	Reveal Email/Phone
6 Samantha Pang	Senior Director Customer Success	Reveal Email/Phone
7 Erik Ashby	Sr. Director and Head Product	Reveal Email/Phone
8 Neha Mukkawar	Product Manager 2	Reveal Email/Phone
9 Alisa Streifler	Senior Customer Success Manager, EMEA	Reveal Email/Phone
10 Kapil Reddy	Engineering Manager	Reveal Email/Phone

Helpshift Competitors & AlternativesAdd Company

Competitor Name	Revenue	Number of Employees	Employee Growth	Total Funding	Valuation
#1 Zendesk	$1250M	6469	-1%	$85.5M	$12.2B
#2 Solvvy	$0.5M	15	-12%	$16.5M	N/A
#3 QualityUnit	$4.4M	38	N/A	N/A	N/A
#4 Intercom	$293.9M	1468	2%	$291.8M	$1.3B
#5 LiveChat	$55.3M	305	11%	N/A	N/A
#6 TeamSupport	$13.1M	90	-13%	$1.3M	N/A
#7 Gainsight	$272.5M	1361	0%	$156.3M	N/A
#8 Crossover for W...	$726.6M	2582	95%	N/A	N/A
#9 ChurnZero	$25.7M	171	-14%	$34.5M	N/A
#10 Clarabridge	$15.4M	106	-32%	$2.6M	N/A
#11 Dixa	$34.8M	223	-3%	$157.9M	N/A
#12 SnapEngage \| En...	$7.3M	58	N/A	N/A	N/A
#13 Jobber	$168M	810	26%	$83.5M	N/A
#14 Totango	$24.2M	161	-15%	$146.6M	N/A
#15 Reamaze	$0.9M	11	N/A	N/A	N/A
#16 Call-Em-All	$21.1M	72	N/A	N/A	N/A
#17 Skedulo	$56.5M	307	-3%	$114M	N/A
#18 Apptentive	$3.5M	33	-60%	$17.5M	N/A
#19 Medallia	$300M	2211	-16%	$325M	$1B
#20 UserIQ	$0M	2	-60%	$9.7M	N/A

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What Is Helpshift?

Helpshift bridges the disconnect between conventional customer service channelslike email and phone supportand a growing consumer base that does more on mobile phones and has a strong preference for messaging as the primary mode of communication. Through Helpshift's AI-powered support platform, companies can resolve issues more efficiently, boosting customer satisfaction in the process. Companies such as Xfinity Home, Microsoft, Virgin Media, Zynga, Viacom, and hundreds of other leading brands use the Helpshift platform to provide messaging-first customer support. Helpshift is installed on two billion devices worldwide and serves more than 820 million active consumers monthly. To learn more about Helpshift, visit helpshift.com and follow @helpshift on Twitter. Helpshift is headquartered in San Francisco and backed by True Ventures, Microsoft, Salesforce, and Nexus Venture Partners.

keywords:SaaS,Customer Support,Human Resources Hr,Marketing,Mobile

$53.5M

Total Funding

236

Number of Employees

$35.5M

Revenue (est)

32%

Employee Growth %

N/A

Valuation

N/A

Accelerator

Helpshift News

2022-04-17 - Chatbot Market Size And Forecast | Helpshift, Imperson Ltd ...

Helpshift, Imperson Ltd., Astute Solutions, Facebook Haptik Pandorabots Google Kiwi Microsoft Corporation, Kasisto Inc., ToyTalk (PullString...

2022-04-13 - Helpshift Wants to Bring Customer Support to the Metaverse

Helpshift, a provider of in-app customer service and user ... AR, and VR experiences, according to Eric Vermillion, CEO at Helpshift.

2022-03-30 - Helpshift contemplates customer support for the metaverse with Metashift

San Francisco-based Helpshift started years ago using automation to make it easier to deal with customer complaints in mobile games and apps. It...

2021-03-23 - Helpshift, the Leading Mobile-First Player Support Platform, Announces Mobile-Gaming Growth and Integrations as Mobile Gaming Explodes

SAN FRANCISCO, March 23, 2021 /PRNewswire/ -- Helpshift, the beloved player support platform for mobile gaming, today launches its integration with Discord, the popular talk, chat and hangout platform favored by the gaming community. Helpshift already powers best-in-class player support for th ...

2017-09-07 - Helpshift names Salesforce veteran Linda Crawford as CEO

Helpshift has named former Salesforce executive Linda Crawford as its new CEO. She joins the relatively small ranks of Silicon Valley startup female CEOs and will run a company with more than 100 people. Helpshift has made its name by transforming customer support in mobile apps and games. It c ...