Benjamin Walczak Email

AI Architect . CallMiner

Current Roles

Employees:
368
Revenue:
$65.4M
About
CallMiner helps businesses and organizations improve contact center performance and gather key business intelligence by automating their ability to listen to every customer interaction. CallMiner's market leading cloud-based speech analytics solution automatically analyzes contacts across all communication channels: calls, chat, email, and social. CallMiner offers real-time monitoring and post-call analytics, delivering actionable insights to contact center staff, business analysts, and executives. The results include improved agent performance, sales, operational efficiency, customer experience, and regulatory compliance. With over 10 years of industry leadership and over 2 billion hours of conversations analyzed, CallMiner serves some of the world's largest call centers, delivering highly effective, usable, and scalable speech analytics solutions. See http://www.youtube.com/watchv=JP9IUDRnbsA for an overview of what CallMiner can do for you.
CallMiner Address
200 West Street
Waltham, MA
United States

Past Companies

CallMinerMachine Learning Architect
CallMinerMachine Learning Engineer
Kohl'sInfrastructure Site Reliability Engineer

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