SQM Group Revenue and Competitors
Estimated Revenue & Valuation
- SQM Group's estimated annual revenue is currently $35M per year.
- SQM Group's estimated revenue per employee is $454,545
Employee Data
- SQM Group has 77 Employees.
- SQM Group grew their employee count by 7% last year.
SQM Group's People
Name | Title | Email/Phone |
---|---|---|
1 | Founder and CEO | Reveal Email/Phone |
2 | Chief Customer Experience Officer | Reveal Email/Phone |
3 | Chief Finance and Operations Officer | Reveal Email/Phone |
4 | Senior Manager - Client Advocacy | Reveal Email/Phone |
5 | Call Center Manager | Reveal Email/Phone |
6 | Senior Manager, Client Advocacy | Reveal Email/Phone |
7 | Senior Manager, Client Advocacy & Sales | Reveal Email/Phone |
8 | Administrative Support/CQA | Reveal Email/Phone |
9 | Workforce Management Specialist | Reveal Email/Phone |
10 | Client Account Manager | Reveal Email/Phone |
SQM Group Competitors & AlternativesAdd Company
Competitor Name | Revenue | Number of Employees | Employee Growth | Total Funding | Valuation |
---|---|---|---|---|---|
#1 | $35M | 77 | 7% | N/A | N/A |
What Is SQM Group?
SQM GROUP SQM Group is a North American customer experience software firm. SQM provides FCR and CX Insights Software to the call center industry which is powered by a Software as a Service (SaaS) platform. We are a specialist firm for the call center industry in measuring, benchmarking, tracking, and improving FCR. At the heart of our services is SQM™ FCR Insights software, FCR research, best practices consulting, and awarding for FCR performance. We help call centers to improve FCR, deliver a great customer experience, reduce operating costs, and improve the Net Promoter Score. Our mySQM™ FCR Insights software is a SaaS-based subscription platform explicitly built for call centers. Our Personalized Intelligence™ software features assist agents, supervisors, managers, and analysts in measuring and improving FCR and customer experience. HISTORY Mike Desmarais founded SQM Group in 1996. Our revenue has grown at a 12% compound annual growth rate over the last five years. SQM has 175 employees with approximately equal amounts of employees working in the Coeur d’ Alane, Idaho, and Vernon, British Columbia locations. SQM has developed (FCR) customer experience management software which has been in development for four years and has had an R&D budget that is 20% of the company’s revenue compared to a traditional professional services firm R&D budget of 6% of revenue. PRODUCTS Software – Our First Call Resolution software is specifically designed to measure and improve contact center customer experience, reduce operating costs, and deliver a great customer experience. Research – SQM offers benchmarking and tracking the voice of the customer and employee studies designed to improve FCR and provide great CX. Awarding - Our call center awards recognize top-performing call centers, leaders, supervisors, and agents for First Call Resolution, customer experience, and best practices since 2000.
keywords:N/AN/A
Total Funding
77
Number of Employees
$35M
Revenue (est)
7%
Employee Growth %
N/A
Valuation
N/A
Accelerator
Company Name | Revenue | Number of Employees | Employee Growth | Total Funding |
---|---|---|---|---|
#1 | $13.7M | 91 | 34% | N/A |
#2 | $18.5M | 103 | 0% | N/A |
#3 | $27.2M | 111 | 5% | N/A |
#4 | $7.5M | 121 | 10% | N/A |
#5 | $75M | 139 | 72% | N/A |