Pivony Revenue and Competitors

Pivony is a cutting-edge new technological platform for companies to uncover Ever-Evolving Customer Expectations. Customer Insights, Customer Experience, and Marketing professionals can save time and effort to understand their customers' reviews. It sorts the reviews into categories – streamlining approach to problem-solving, improving the product, retaining customers/users, and generating new ones – build loyalty by listening to customers' needs. Pivony TopicScope shows exactly what strategies to implement; how to position the advertising (what features to push). It has a very simple and user-friendly interface. Pivony is integrated with all of the data platforms where customers share their opinion, including social media, app reviews, customer complaint websites, Customer service tickets (Zendesk), and livechats. Additionally, Pivony users also can upload internally collected data, call center conversations, chatbot conversations, surveys, emails. It takes only 3 clicks to create a TopicBoard! The AI-powered TopicScope lets companies discover the undiscovered trends, with advanced topic exploration and deep-dive topic analysis. The features of automated sentiment analysis, customer intent, and many other functionalities enable generating insights. TopicBoards are tailor-made boards that are dynamic, continuously updated with fresh data. TopicScope users get alerted with emails about the latest submitted reviews and emerging topics.