London Borough of Sutton Revenue and Competitors

Sutton Council's vision is to build a community on which all can take part and all can take pride. This vision encapsulates our community based-approach and commitment to addressing quality of life issues and inclusiveness. Our 5 core values reinforce the vision and provide the underlying context to the way in which we do our work. The values form the acronym PRIDE and show how we are committed to: -Working in PARTNERSHIP with the people who live and work in the borough -Making our services open and accessible so that everyone is listened to and treated with RESPECT -Seeking INNOVATIVE approaches in order to provide better, more cost-effective services -Promoting DIVERSITY and ensuring that we recognise and celebrate difference within the context of fairness and equality -EMPOWERING everyone so that we can all 'take part and take pride'”‹ as active citizens and staff. Customer Care We aim to give the highest standard of customer care to all members of our community. When contacting us you can expect: -staff to acknowledge you, be courteous and give their name and their service area; -your dealings with us will be treated as confidential and we will tell you if the information you provide is to be used for any other purpose; -all of our staff will try to resolve issues at the first time you contact us; -all of our staff will communicate clearly according to your needs; -our performance against our targets to be published on our website, www.sutton.gov.uk. Environment, Housing & Regeneration, Finance, planning and business support, Children, young people, schools, Social Care and Social Workers