FairWay Resolution Revenue and Competitors

FairWay is an independent, Crown-owned company providing specialist complaint management and dispute resolution services. FairWay employs around 90 staff and contracts with over 180 specialist reviewers and dispute resolution practitioners (adjudicators, reviewers, mediators and conciliators) throughout New Zealand. FairWay handles over 12,000 cases each year – of all kinds and all levels of complexity, including medical, insurance, financial services, telecommunications, family, local government, building and construction, school and workplace disputes. Our dispute resolution experience underpins our conflict management expertise in all part of the conflict management cycle. FairWay's competitive advantage comes from our extensive experience in dispute resolution, our systems and processes for managing disputes, a commitment to protecting the privacy of all parties to a dispute, and a thorough understanding of technical and legislative issues that arise in different sectors that use our services. Our vision is to be the leading conflict management services provider by protecting consumers’ rights, assisting people to resolve disputes themselves, and strengthening organisations’ reputations by improving their conflict capability. Conflict Management, Conflict Prevention, Alternative dispute Resolution, Negotiation, Facilitation, Conciliation, Mediation, Adjudication, Arbitration, Conflict coaching