Capturepoint.com Revenue and Competitors

Every organization has its own unique collection of "touch points" where customers interact with your business and share insight into their wants, needs or concerns. Too often, attention is given exclusively to the primary customer channels - for example, online, on the phone, and in the store. But, are you giving precise attention to all your touch points? Are there other places in the customer lifecycle where customers are speaking to you, but nobody is there to listen? Capturepoint helps organizations identify all their customer touch points. We work side-by-side with our clients to create a holistic view of their customer lifecycle to ensure every business "touch point" is converted into a valuable customer "capturepoint."