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Yuliia Maltseva Email
Senior Scrum Master/ Chapter Lead / Feature Delivery Owner . HCL Financial Services
Irvine, CA
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Customer-centricity’ has been spear-heading the industry for the last decade, but mere convenient & transactional services are just not enough anymore. The deeper need is to enable agile & structured top-down initiatives to inseminate the brand promise across every touchpoint, with the aim of creating a deep, enduring alignment with the human side of their customers – moving from ‘customer experience’ to ‘human experience’ – moving from a means of ‘cost reduction’ to ‘experience enhancement’. The evolving need for real-time & hyper-personalized consumer engagement, is progressively replacing Banks & other Financial Institutions with Mobile as the epicenter of experience enhancement. The Future is anchored on Digital. But how do you get there? TALK TO US NOWHCL Financial Services Address
18301 Von Karman AveIrvine, CA
United States