The company was established in 1989 under the name Mystery Shoppers, Inc. In 1999, the name was changed to TrendSource to better embrace the growing role the company performs for its clients in the marketplace. The primary source of growth for TrendSource® has been client expansion and referrals. As clients have progressed over the years, TrendSource® has advanced with them. TrendSource® has around fifteen years of experience in providing customer service evaluations (mystery shops) as well as market research, compliance audits, reward programs &competitor shops. Over the years TrendSource has provided mystery shopping, behavior rewards & customer service evaluations for over 75,000 business locations throughout the US and Canada. These services have impacted & benefited over 2,000,000 employees, supervisors, managers, and executives.