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Tom Wolken Email
Chief Operations Officer at ProServ Business Systems . ProServ Business Systems
St. Joseph, MO
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ProServ was founded in 1988 and is exclusive Savin/Ricoh dealer since our inception. Our company has evolved from an exclusive print on page vendor to a One Stop Shop provider of all things device, data, document and dollar related. Our ability to provide Information Life Cycle Services from end to end provides the customer maximized up time, expedited service and an economy of scale. Our business model and humanized approach to customer service makes ProServ fully accountable, transparent and the owner of any issue or service request that arises instead of having 7 vendors pass the buck and play the blame game. The greatest focus at ProServ is on the success of our customers and their business. Our growth is a direct reflection of the success and growth our customers have experienced since we have been fortunate enough to partner with them. These customers have taken ProServ with them to provide services in 2016 in 42 states, Canada and the Caribbean. They choose ProServ because they prefer consistency across the Enterprise from how service is reported and how end users perform daily workflow processes. They appreciate our ability to centralize all administrative functions so if a question ever arises at any of their locations, they know they can call ProServ and get one of our team members on the phone immediately. MISSION To help companies and organizations increase the efficiency in which they communicate information and data, whether it be electronically or physically. Our customers and their success are our number one priority at ProServ. We have local, humanized approach to customer service: ProServ representatives answer the phone when you call in requesting service or supplies, you never have to speak to a machine. By speaking with the customer directly, we are able to get a better understanding of the issue so the proper technician and/or engineer is deployed to resolve the issue as quickly as possible and prevent downtime for the customer.ProServ Business Systems Address
3920 Pettis RoadSt. Joseph, MO