Computer Aid, Inc., (CAI) is a global IT services firm that is currently managing engagements with numerous Fortune 1000 companies and government agencies. CAI is headquartered in Allentown, Pennsylvania, with a staff of over 4,000 professionals located around the world. Among its many offerings, CAI specializes in the delivery of metrics and SLA-based application support and development, quality assurance & testing, and service desk outsourcing. CAI demonstrates value in delivering results that reduce costs through visibility, optimization, control methodologies and performance-based service tools. We operate on the principle that quality IT solutions should be delivered at a fixed price, on time, and in budget. Our ability to hold true to this principle has been critical to our success since our founding in 1981.