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Stormie Marino Email
Customer Service Trainer/Coach . Power Selling Pros
South Jordan, UT
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We commit to helping service business make more money, build a reputation of excellence, and create a thriving culture of “WOW†experiences. That’s because all our solutions are proven to help companies create a “WOW†experience for the customer whether they interact with you on the web, on the phone, or in the home. It was over 10 years ago now. I was struggling to make ends meet. I had three clients, one of which was about to fire me because the leads I was producing for their Utah based plumbing and heating company was not booking the leads coming in over the phone. I realized that advertising this business so people would call us was not enough - the call handlers needed to be trained to book the incoming calls or I would lose my job and the company could go out of business. They struggled to book calls where customers just wanted a price, wanted an appointment sooner than we could help, or said they would "call us back." We were losing money and customers by the day. So, I came up with a pattern call handlers could follow to book more calls, WOW more customers, and make more money -- all over the phone.  This pattern teaches you how to overcome price resistance, how to book calls even when you're booked solid, how to sell more service agreements to create recurring revenue for your business, and sell additional services to customers over the phone.  Within a few weeks of teaching this pattern, this plumbing company saw an increase in their scheduled appointments, online reviews, and revenue because the call handling team was actually booking the calls coming in. Can you imagine what a 20% increase in call conversion would do for your business? Visit our website at www.powersellingpros.com and request a free customer experience audit to see if our services are right for you.Power Selling Pros Address
11643 Lake Run RdSouth Jordan, UT
United States