parcelLab is the leading cloud solution for smart parcel monitoring and targeted customer communication during the delivery process in e-commerce.
With parcelLab, online shops can control the post-purchase customer journey in an unprecedented quality, without losing important customer touch points to the carriers like DHL, UPS & Co. Customers are actively approached until receipt of their purchase, they are informed about delivery problems and brought back into the shop.
To achieve the fastest and most reliable understanding of the recipient's needs, parcelLab analysed more than 60 mio. delivery events from more than 70 carriers.
Btw, we're hiring:
https://parcellab.com/en/careers/