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Sebastian Anthony Email
Chief Contact Center and Customer Experience Strategist, Founder . VesuvITas
Fort Lauderdale, FL
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Employees:
12Revenue:
$1MAbout
VesuvITas is a Contact Center Solutions and Consulting company focused on your customer’s experience. VesuvITas is known for its Five Pillars: 1. Contact Center 2. Customer Experience 3. Security (PCI, Cyber, HIPAA, HITRUST, FEDRAMP…) 4. Analytics (Speech, Text, AI, ML, BI) 5. Cloud Migration At VesuvITas we know that it can be challenging to navigate what capabilities truly add business value and which vendors are positioned to best satisfy your needs. We listen to help uncover your business requirements and to challenge the status quo. We will lead you into an understanding of what your customers are looking for in today’s competitive customer-centric landscape and make the right decisions based on your requirements and customer need. We will help you to design a comprehensive solution looking at the entire technology stack that touches your contact center and customer experience technologies. We deliver optimized customer experiences. How does your CX rating compare across all industries? Technology alone will never solve a corporate customer services concern. There must be a fusion of people, process, and technology working together in concert for contact centers to operate optimally and for improvements realized in your customer’s experience. Brand loyalty and customer experience technologies are required differentiators and must be implemented with an eye toward security. With nearly 30 years of experience within the industry we focus on tailoring a solution for your business enterprise as unique as your business. We are known for being vendor neutral, cloud migration experts, and doing all with integrity. We are consultants to consultants providing expert contact center expertise when consulting firms have experience gaps. We also partner with law firms for Contact Center technology patents review and provide expert witness testimony. At VesuvITas, we listen, lead, and design optimized customer experiences ™ info@vesuvitas.com or 954-361-3157VesuvITas Address
3850 S University DrFort Lauderdale, FL