Sandra Perry Email

Care Coordinator . Lacuna Health

Current Roles

Patient engagement at critical points in time is a significant unmet need in our healthcare system. The lack of thoughtful #caremanagement and #patientengagement models fail many #postacute care models, as well as evolving risk models such as #ACOs. Lacuna Health is the evolution of Kindred's Contact Center, a toll-free, 24/7, registered nurse (RN) staffed resource created in 2014 to serve Kindred patients and their families seeking ongoing support and assistance navigating the healthcare system. It has been very successful in reducing hospital readmissions and addressing patient needs after hospital discharge. Lacuna Health's branded and white-labeled care engagement services address the gaps in care that many patients face, offering clinically-tailored patient engagement services, physician support, and patient discharge planning and placement services. Lacuna Health's four product categories include: - #Nurse Hotline Services, which provides RN-led inbound/outbound support to identify patients and caregivers with clinical needs as part of broader consumer-focused marketing efforts. - Clinical AfterCare Services, which provides RN-led telephonic patient engagement to identify and manage clinical gaps as patients transition from a site, setting, or service. - #Physician Practice Support, which offers RN-led clinical resources to support physicians. - #Hospital Placement Solutions, which deploys RN- led discharge planning support to help reduce avoidable days, create staffing efficiencies and improve patient outcomes. Lacuna Health is now delivering improved quality outcomes and customer experiences to more than 500,000 patients and caregivers annually, and is forming new relationships with Kindred and non-Kindred hospitals, health systems, physician groups, Accountable Care Organizations (ACOs), skilled nursing facilities, post-acute companies and other providers, including home health providers. Its new partners include, among others, a large physician group in Florida, a university hospital system in Kentucky, and an ACO in Nevada. The nurse-led engagement creates positive and personal experiences for patients and enables coordinated, integrated care across the continuum of care. Our team of highly experienced Registered Nurses, LPNs, Insurance Coordinators are available 24/7/365 and hold licenses in all 50 states. Please follow our LinkedIn Page for updates.
Lacuna Health Address
733 Barret Ave
Louisville, KY
United States
Lacuna Health Email

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