At Rowmark, our primary concern is providing the highest quality materials and service to our customers. Therefore, Rowmark will replace, free of charge, any products that do not meet our intended manufacturing or quality standards. If for any reason we do not meet your product or service expectations, just contact your authorized Rowmark distributor or call 1-877-ROWMARK. Outside of the U.S., please call 419-425-8974 or contact us at samples@rowmark.com.