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Rhiannon Butler Email
Senior Programme Manager . DNA Design
Wellington,
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DNA is an award-winning design and innovation consultancy that generates positive effect through design. We take a customer-centered approach to helping businesses and organisations in the public and private sectors transform, grow, and bring new ideas to market. WE ARE EXPERTS AT CUSTOMER EXPERIENCE. We have the experience and capability to generate positive effect across all the customer facing activities of businesses. Brand Engagement. How you represent your business or organisation and foster compelling customer interactions. Channels. How you deliver all your business or organisation has to offer to customers and users. Services. How you support and enhance the value, utility and performance of your products and offer. Product. How you differentiate your product features and better connect your product and complementary services. HELPING BUSINESSES SOLVE PROBLEMS THAT MATTER. We help to solve important business problems that matter, meet clear gaps or tap unserved customer needs. Customer Satisfaction. Mapping the journeys, goals and mind-sets of customers and bringing their ‘voice’ into your organisation to balance customer and business value. Executing Strategy. Breaking down the roadblocks to executing strategy within complexity by applying design thinking to determine the right solution quickly. Unlocking Value. Determining which choices will have greatest impact and also achieve desirable, viable, feasible and measurable change. Changing the game. Driving innovation and transformation to help public and private sector organisations adapt to changing customer, technology, channel and environmental factors. Innovation, Product Design, Design Thinking, Brand Engagement, Customer Experience Design, Digital Channels, Service DesignDNA Design Address
Level 2, 262 Thorndon QuayWellington, null
NZ