Priscilla LeBoeuf Email

Director Customer Experience . Pod Pack Intl

Current Roles

Employees:
70
Revenue:
$17M
About
Pod Pack Intl was established in 1996 by industry veterans Bill Powell, and Tom Martin. Bill and Tom saw an emerging coffee trend in Europe using single-serve espresso pods for food service industry, and recognized an upcoming need in the United States market. From humble beginnings in 400 square feet located in New Orleans LA, Pod Pack now operates in 45,000 square feet in Baton Rouge LA. Pod Pack remains a family owned business, and maintains a family culture to provide the best possible service to our customers. Pod Pack's vision is to offer high-quality single serve products, and create profitable solutions for our customers, while providing the best customer service experience in the industry. Our mission details include being DRIVEN to be the manufacturer of choice for single-serve, leading with quality and customer service. As the coffee and tea industries grow Pod Pack continues to find opportunities addressing the needs of consumers in hospitality, food service, quick-serve, convenience stores, offices, and retailers. Providing high-quality finished products is emphasized in all channels we serve. From concept to cup Pod Pack's research and development department works to create an exceptional experience for the consumer. Pod Pack experts have 100's of years experience developing products. We understand roast colors, grind particle size, bulk density, and how these variables will affect the final product. We analyze extraction rates and total dissolved solids to understand products. We work with brewer manufacturers to understand capabilities, and develop fresh, convenient, and consistent products for the consumer. Our Mission includes being FOCUSED on using expertise, forward thinking, and innovation to identify new single-serve solutions. Innovation is an important part of the Pod Pack culture. Besides constantly seeking to improve products, we look for innovative new opportunities. Through the years our team has created iterations of product lines to address the needs of the consumers. We launched the Super Pod in 2015 as a 4th generation hotel pod, but also a food service solution for off-peak times. Additionally, Pod Pack introduced Cold Brew One®; an innovative, fresh brewed single-serve cold brew available for retail, and food service applications. Our mission mentions we are PASSIONATE team members relentlessly pursuing perfection, and growth. Pod Pack partners with roasters, distributors, and brokers to identify and provide solutions in the growing single-serve market. We are solution oriented, and work to develop the best products for our partner's customers. Our expertise has earned the respect of the industry, and our partners. Pod Pack has received numerous awards for our achievements in the community.
Pod Pack Intl Address
17100 Manchac Park Lane
Baton Rouge, LA
United States
Pod Pack Intl Email

Past Companies

Pod Pack International, LLCDirector of Customer Experience
Pod Pack International, LLCCustomer Service Manager
Pod Pack International, LLCCustomer Service Supervisor

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