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Mike Flewwelling Email
VP Customer Experience . RouteThis
Kitchener, ON
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Current Roles
Employees:
86Revenue:
$13.8MAbout
RouteThis helps ISPs and smart home companies revolutionize support for the connected home. Using a combination of support automation and self-service capabilities, RouteThis empowers support teams to replace lengthy calls and error-prone troubleshooting Q&A with technical support interactions that delight customers and significantly reduce operational costs. When used by support teams, RouteThis helps to: - Lower average handle times (AHT); - Increase first call resolution rates (FCR); - Reduce no fault found tech visits and product returns; - Increase Customer Satisfaction (CSAT) and more.RouteThis Address
41 King St. WKitchener, ON
Canada