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Mathieu Bergeron Email
Software Developper . Nu Echo
Montreal, QC
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Employees:
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Nu Echo / The Conversational Innovation Company Great relationships are built and maintained through conversations. We help you strengthen client relationships and CX while achieving operational efficiency. We are CX solution providers who optimize customer experience by providing solutions to the most complex system requirements. Nu Echo enables omnichannel conversations in multi digital channel environments connecting the CCC to the global IT infrastructure allowing for a 360° understanding of the client. Our experience and expertise lies in speech recognition, natural language and machine learning which has given us an advantage with the latest trends in AI, chatbots and intelligent assistants. We deliver services and solutions through two main practices: * Conversational Innovation (Ci) practice that helps propel digital strategies to the next level. We create new ways for our clients to have more meaningful conversations with their clients; our solutions build loyalty, maximize revenue and ensure operational efficiency. * Customer Contact Center and Customer Experience (CCC & CX) practice which provides professional services to enterprise organisations across North America; The Nu Echo team has skills rooted in the Genesys PureEngage CX platform. We specifically excel in digital, self-service automation, enterprise workload management (iWD) as well as custom development.Nu Echo Address
1435 St-Alexandre, suite 200Montreal, QC
CAN