Kuja Kuja is a real time feedback system to allow organizations design more impactful products and services for their customers. The Kuja Kuja system tracks customers’ levels of satisfaction with products and services in real time, records their ideas for how those services might be improved, and makes that data freely available for everyone to see and use.
Our system and approach allows us to deliver sophisticated insights to our clients, which in turn allow them to understand their customers at a deeply human level. At Kuja Kuja our goal is to create agency amongst customers around the world and to shift people from passive receivers of services to active, discerning, and demanding consumers of them.
We consider our Kuja Kuja brand and approach to be the secret sauce of our business and totally unreplicable. Our team lives by the motto that Kuja Kuja starts with a smile and ends with a smile. Because of this, we have built demand from our customers to share feedback again and again. That is our biggest asset.