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Manu Karppelin Email
Head Product Management . HappyOrNot
Tampere,
Locationm*************@happy-or-not.com
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HappyOrNot is the company responsible for creating the globally-recognisable Smiley feedback system. With over 25,000 physical Smiley Terminals in airports, office spaces, and retail outlets around the world, the company generates employee and customer feedback data on an unprecedented scale. Servicing more than 4,000 clients in 120 countries, HappyOrNot presents and packages customer and employee feedback data (visualized as a four point scale from 'smile to frown) so that organizations can tweak specific aspects of their service in accordance with what customers and staff actually want. Founded in 2009 and with first terminals installed in 2010, the company, which employs 80 people, has recorded over half a billion responses to date. Headquartered in Tampere, Finland, with a US office in Florida and a global reseller network of over 110 companies, HappyOrNot is already being utilized by thousands of clients in every continent: from Microsoft to McDonald's; London Heathrow Airport to LinkedIn; British National Health Service (NHS) to IKEA. The globally-recognized and trusted 4 Smileys capture the satisfaction levels of your customer and employee experience in just seconds: Smiley Touch The stylish, touchscreen Smileys are the easiest and most effective way to discover the reason behind your customers dissatisfaction. Smiley Terminal The press of a Smiley feedback collecting solution helps you collect maximum feedback with its exceptional ease of use and approachability. Web Smileys Measure the user experience of your online services with the perfect addition for collecting online customer feedback. Included is the web-based Reporting Service which helps you track and manage your performance by transforming your feedback into data analytics that are clear and actionable. ® & © HappyOrNot Ltd. 100% IPR Patent protection. Other trademarks belong to their respective owners. All rights reserved.HappyOrNot Address
1690 S Congress AveTampere, null
Finland