Check In and Check Out
Check in begins at 4pm. Checkout is 12pm. Express checkout is available through your television or by completing an Express Checkout card and leaving it with one of our Front Desk representatives.
Cancellation Policy
Reservations must be cancelled 24 hours prior to arrival date to avoid a penalty of a one night hotel stay. No-shows are charged a fee of a one night hotel stay. Exceptions may apply during holidays, special events or conventions.
Pet Policy
Hard Rock is a pet friendly hotel that understands pets are an extension of your family.
The following represent our pet friendly hotel policy:
Pets must weigh less than 25 lbs.
Pets must not be left unattended in the hotel room or suite.
A Non-Refundable pet fee of $75.00 is required for your pet.
Guest Laundry
Same day service available 7 days a week, excluding holidays. Drop-off deadline is 9am. Contact the Bell Desk at extension 7423 to arrange pick up. Items will be delivered to the guest's room after 7pm. List of laundry services and prices are available in each guest room.
Smoking Policy
Smoking is permitted in designated hotel rooms. A $100 cleaning fee will be charged for smoking in a non-smoking room.
Parking and Complimentary Valet
Self parking is available in the parking garage. Valet parking is available and complimentary.
Wi-Fi Access
Free Wi-Fi Internet Access
Deposit
If a credit card is not given at the time of check in, a $100 cash deposit and pre-payment of hotel stay is required.
AAA
A 10% discount is given with proper identification.
Telephones Services
Free Local and 800 calls
Self Check-In Kiosks
Only property on the Gulf Coast to have self check-in.
Gift Cards
Gift Cards are available through our Front Desk Services. Gift Cards are valid for 1 year from the date of purchase. GIFT CARDS ARE NON-REFUNDABLE.