Our operating model brings together the management theories and philosophies developed by two physicists: Dr. Eliyahu M. Goldratt's Theory of Constraints and Dr. W. Edwards Deming's Theory of Profound Knowledge and facilitates their application through a set of logical thinking tools and statistical methods. Through these methods, we thoroughly map our processes and identify, measure and subordinate to the constraint in our system, which is defined as the process that most hinders the generation of throughput.