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Ken Wheeley Email
Senior Director, Innovative Support & Services . Working Solutions
Plano, TX
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Current Roles
Employees:
1298Revenue:
$319.3MAbout
ÜBER CONSUMERS VOLVE YOUR WORKFORCE. The ever-escalating customer experience. Pleasing today's ber consumer is a quicksilver business. Think mercurial marketplace. You need a fast-flex workforce, focused on the customers you serve. At Working Solutions, we have a thought for you. Actually, it's more of a recommendation: volve your workforce. Make it mobile, responsive and virtualwith Work Anywhere Agents. We've done it for clients and their customers for almost two decades, with virtual contract center services. Working Solutions uses a U.S. network of professional agents, who can work from any secure locationhome or elsewhere. Client-specific education In the virtual classroom of Working Solutions University, certified educators teach agents about a client's business, culture and customers. Depending on a program's complexity, instruction can take less than a day or up to several weeksdone up close and online. For agents nationwide, it's Learning Without Boundaries. Our agents specialize in the industries we serve, including consumer services, healthcare, retail, travel and more. They average 11 years in customer service and five years in sales. Our talent pool is diverse. We attract military families, work-at-home parents, change-of-career professionals, college students, and seniorsall with life and work experiences that customers relate to and appreciate. Recognized leaderenterprise shortlist Recently, industry analyst Ovum ranked us among the leaders in home-based outsourcers. Ovum puts Working Solutions on the enterprise shortlist for service providers, stating the companywill remain a top-line vendor in the home agent space for the foreseeable future. Success in business is about relationshipsworking with people you trust, count on, who step up and deliver. Consistently. We've done that for almost 20 years. We call it staying power. Our clients and customers call it proven. volve and benefitwith us.Working Solutions Address
119111 Dallas PkwyPlano, TX
United States