As the economic regulator of the water sector in England and Wales, Ofwat’s role is to help the sector build trust and confidence with customers, the environment and wider society. \r\n\r\nThis means: \r\n\r\nprovoking, challenging and where appropriate leading the sector, to ensure it has clarity on what customers and society expect\r\noverseeing how the sector is performing\r\nseeking assurance that service providers are acting efficiently, on the basis of good information, a good understanding of the responsibilities and relationships they have and that they are maintaining a mature relationship with Ofwat\r\nbeing ready to step in, if service providers fall short \r\nusing the right tools from our available toolkit to achieve the best results \r\nacting clearly and predictably