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John Gilbert Email
Senior Consultant . OCX Cognition
Scottsdale, AZ
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Employees:
21Revenue:
$2.1MAbout
OCX Cognition™ delivers the future of NPS. The company implements CX programs that result in financial value through its revolutionary NPS Outcome Engineering approach. Drawing on more than 15 years of CX expertise and 1000+ CX initiatives, OCX Cognition™ ensures customer experience success with a combination of technology and data science powered by machine learning, programmatic consulting, and research-based CX insights and education. OCX Cognition™ had been operating in stealth mode for roughly two years under the name Owen CX Group, a consultancy focused on CX consulting and education. “We’ve used the past two years to revisit the expertise our team members gained in 15-plus years spent working on more than 1000 CX initiatives,†Richard Owen, co-founder and CEO of OCX Cognition said. “Now we’re looking forward to helping more companies cast off the survey-centric view that’s all too common in NPS programs and replace it with a value chain perspective that actually accomplishes the goal of CX: improved financial outcomes.†Learn more at www.ocxcognition.com.OCX Cognition Address
20715 North Pima RoadScottsdale, AZ