The nation's #1 Fixed Ops Training, designed exclusively for auto and RV dealers, includes: In-dealership Training, Online VT Training, BDC Training and our Columbus, Ohio-based Training Center for Service Advisors and Management. Founded by Don Reed, Top 10 NADA speaker year after year, DealerPRO has been in business since 2000, coaching dealers, managers, and fixed ops personnel on customer communication, process and expert phone skills.