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James Riff Email
VP Client Services . Enablx
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Enablx has been in business for over 20 years, providing outsourced customer service programs which blend the personal touch of live representatives with the efficiency of self-service technologies. Our contact center provides multilingual assistance directly to consumers on behalf of our clients, including services to the manufacturing, consumer electronics, financial services, healthcare, appliances, durable goods, publishing, utilities, and travel-related industries. Call Center Services Enablx believes an efficiently run call center can make everyone happy - customer questions and complaints are quickly resolved, and your company saves money in the process. Over the past 2 decades, we have refined our state-of-the-art multi-channel call center offering and you can benefit from our experience! Our US-based live agents support a wide variety of applications, from simple information gathering and FAQ's to advanced troubleshooting and technical support. Companies who outsource their call center services to us no longer have the head-ache of managing day-to-day operations, while gaining the benefit of quickly scaling up or down to meet their program's requirements. Features: - Cost Effective Live Agent Support - Quality Monitoring and Training - Technology-based Efficiency - Turn-key Services IVR Application Development and Hosting Provide your customers with phone-based access to applications including real-time account status, promotional programs and enrollment, and other self-help tasks. Enablx offers development of custom Interactive Voice Response (IVR) applications, and ongoing hosting, support, and monitoring for a variety of industries. Features: - Flowchart Design Consultation - Application Development - Professional Voice Recording - Tollfree Number Allocation - Real-time Data Integration - Reduce Transaction Costs Enablx runs services via our cloud-based state-of-the-art contact and data centers in northern NJ.Enablx Address
1 Emery AveRandolph, NJ
United States