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James McCaffrey Email
Installation Manager . Optima Communications Systems
Irvington, NY
Locationj*****@optimacommunications.com
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Optima is a family owned and operated Avaya Business Partner that sells, installs, services and maintains Avaya business phone systems EXCLUSIVELY. At the head of every department is an owner so we truly care about each and every customer. Because we ONLY work with one brand we are truly experts at what we do. We are considered an Avaya "Expert Silver Business Partner". In order to earn the status of Expert Silver partner Avaya requires a 90% "random" customer satisfaction rating and we must deal exclusively with Avaya products. Random means that Avaya contacts 100 random customers of ours each quarter and asks a series of questions pertaining to their experience with us and a MINIMUM of 90% of those customers rate us good or excellent in all categories. These are not customer we "cherry pick" and ask them to call. We register every system we sell with Avaya and THEY pick the customers to contact. Our most recent survey reflected an industry leading 94% customer satisfaction rating. Make no mistake, we service our customers, period. We don't leave until your system is operating at peak performance and programmed to your specific needs and requirements. We fully train all users and system administrators so you are happy with the product we sold to you and refer us to your friends and associates. 73% of our new sales in the past 5 years have been from referrals and that speaks volumes. Due to today's business environment Optima conducts installations anywhere in the United States. 80% of our installations are in the NY Metro footprint but because many of our clients have offices outside of our service area we team with other Avaya Partners across the country. We only use certified Avaya installers and business partners that have the same standard we have in customer service and customer satisfaction. There is no substitute for experience and with almost 20 years in the business we have developed relationships with the best of the best out there.Optima Communications Systems Address
50 S Buckhout StIrvington, NY
United States