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James Kress Email
President . VDS
Grand Rapids, MI
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Current Roles
Employees:
215Revenue:
$52MAbout
Choosing a Cloud Contact Center Solution Shouldn’t Be Frustrating… VDS removes the uncertainty and frustration of the buying process by guiding organizations to the right contact center solution. VDS is a client first consulting firm focused on strategy, business outcomes, and technology. VDS provides unique, holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. We are flexible, offering vendor and service solutions based on your distinct needs. Our focus provides your employees with access to essential information and allows them to collaborate more effectively. We help you reduce effort for both your employees and customers, which ultimately: • Reduces costs • Increases productivity and job satisfaction • Improves customer experience. We are Trusted Partners We are dedicated to keeping our clients' needs first. We put significant time into the discovery phase, ensuring we understand the Employee/Customer Experience. Next, we align those experiences with the clients’ Business Outcomes and then design a personalized technology solution for their needs. We are Reliable Partners Regardless of the solution, we are with our clients for the life of the solution. Our approach is to be a reliable partner who removes the unknowns from the table and does so with integrity. Reasons to choose VDS VDS believes having a trusted partner representing you to the respected vendor is the best of both worlds. As we come together, we will make sure you have the right solution and that it is designed and implemented properly.VDS Address
210 Front Ave SWGrand Rapids, MI
United States