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Heather Cardone Email
Engagement Director . iResponze
Greenville, SC
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How to contact Heather Cardone
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Current Roles
Employees:
62Revenue:
$8.1MAbout
Our team of hospitality industry experts monitors and responds to all reviews, in all respondable channels within 24-48 hours, with an authentic and engaging voice. We are committed to strengthening your online reputation with higher rankings, increasing brand loyalty, and promoting social engagement. iResponze® offers a variety of services to meet the individual needs of hotels, as well as ownership and management groups. We understand that each hotel is different, so we offer our services based on a hotel's needs and budget. - Marriott has partnered with iResponze as an agency of record for reputation management. Our team has been working with Marriott for several years and provides authentic and unique responses to negative and positive reviews in the appropriate brand voice. - We provide support to hotels representing 920,000+ rooms across full service, select service and extended stay for multiple brands so we are well-acquainted with review response requirements across hotel brands. - We partner with you to meet your specific brand requirements. Plus, you have the option to choose among the OTA and third-party sites that you would like us to monitor and engage with guests on your behalf. - With all our services, we alert your management team to a comment that might be concerning and advise of in-house guest comments that may warrant immediate service recovery. Our experienced team of hospitality experts makes iResponze services second to none!iResponze Address
220 North Main StreetGreenville, SC
United States