B-TRNSFRMD is a boutique consulting firm that works across the entire cycle of the Customer Experience to increase client sales, revenue, customer satisfaction and employee productivity. We bring a 360 degree approach to CX transformation through Digital Solution Design, UX & Process Reengineering; and Agile Technology Implementation. Clients have experienced increased CSAT, Agent efficiency and reduced interaction costs through our integrated solutions involving AI, Automation, Personalization & Self-Service deployments.