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Gabriela Castillo Email
Bilingual Customer Service . GRAPA
Chicago, IL
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Employees:
26Revenue:
$5.9MAbout
Defining and understanding the role of the Revenue Assurance/ Fraud Management/ Cyber-Security & Risks/ Audit and recently Plattform & Product Development Professional in Telecoms Today. Digital disruption is redefining the customer experience, bringing both complexities and opportunities for the telecoms industry. One of the biggest challenges in telecoms today is the incredible diversity of products, services and technologies they must cover, and the equally diverse and disparate skills, backgrounds, and personalities of the team members that make up a typical TELCO. ð“ð¡ðž ð†ð‘ð€ðð€ ðð«ð¨ð¯ðžð§ ð€ð©ð©ð«ð¨ðšðœð¡ Since 2007, GRAPA has served as the largest, most recognized, and most reliable provider of training and certification for TELCO professionals at all levels and in Revenue Assurance, Fraud and Risk Management, Finance, and Regulatory areas. The approach employed provides for a combination of foundational current best practices, methods, skills and governance principles, combined with several different training mechanisms and procedures to provide the best combination of approaches to meet the needs of all professionals. ð†ð‘ð€ðð€ ð„ð±ð©ðžð«ðð¢ð¬ðž ðšð§ð ð‚ð«ðžððžð§ðð¢ðšð¥ð¬ GRAPA members include over 10,000 certified professionals in the Fraud, RA, Operations, and Financial Controls disciplines for TELCOS, Datacoms, MVNOs, and ICT Service Providers around the world. As the leading authority with more certified professionals in the area with no vendor relationship, we are responsible for the continuous review, standardization, and publication of industry best practices in all facets of operations, billing, commercial controls, and risk management.GRAPA Address
Chicago, IL