We really work to earn our customers' loyalty. We do this by providing each customer with the highest level of performance possible in our industry. Like students competing for the highest grades, Truly's many branches and employees receive a letter grade based on their quarterly customer satisfaction rating. As a result, our employees compete to score high customer satisfaction marks. Their progress is carefully monitored through our custom-designed service delivery program, featuring customer satisfaction opinion surveys, online customer satisfaction tracking and quick-response feedback cards. This method empowers our customers to set the standard, while assuring the utmost in company accountability and instills pride in our organization.