We shall reach and maintain our goal of complete customer satisfaction through the challenge of continuous process improvement. It shall be our commitment to satisfy every one of our customers through the participation and active contribution of everyone at Conductive Technologies on an ongoing basis. Continuous process improvement brought about by the daily participation of each of us shall assure the financial strength and technical leadership position of Conductive Technologies into the future. It shall be by meeting our challenge and pursuing our goal on a daily basis that we will best serve our customers, our community and each other.