ACU-Serve is committed to following up on all outstanding claims, no matter the charge or reimbursement. We believe in continually following up with each insurance company until payment or processing is resolved. It is this attention to detail and commitment to our clients that provides an increased level of reimbursement and that sets us apart from our competitors. Our follow up methods include: Telephoning insurance companies regarding unpaid claims at 30 days for electronic claims and 45 days for paper claims Filing & follow up on secondary insurance claims Insurance Inquiries and Appeals to insurance companies for denied products and services Telephone appeals requested on denied inquiries While other billing services make only a few attempts to collect receivables, ACU-Serve will make every attempt to collect payment from insurance companies.