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Dan Birkhead Email
Deployment Consultant . WNDYR
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Current Roles
Employees:
18Revenue:
$1.6MAbout
We are the company that understands how the world works. The problem(s): SaaS (Software as a Service) companies struggle with many customers discontinuing their use of a product after signing up (churn). Other problems include low conversion rates from free trials to subscriptions, and retaining active users after 90 days (low adoption rates). These problems happen because many SaaS companies dont pay enough attention to how a user learns to use a product, which has a direct impact on how long theyre likely to use it. Users who dont use the product arent going to recommend it either, which results in a low Net Promoter Score (NPS), which can be harmful to your brand image and overall customer loyalty. How do we solve these We enhance the customer onboarding experience for our SaaS partners, which means we focus on getting users to understand a SaaS product and how it will benefit them. We also make sure that users enjoy this learning process as much as possible! So what do we do exactly We handle all of the processes involved in getting a SaaS product up and running in a client's business (software deployment). As part of this, we also manage the relationship between the SaaS company and the client after the sale (Customer Success Management). Work with us: Decrease churn, increase user adoption rates and get higher Net Promoter Scores (NPS) with our customer onboarding and software deployment services. We've tested our product in the market for nine months, and have proven that our business model is highly profitable and scalable.WNDYR Address
311 N Market StreetDallas, TX
United States