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Colin Smith Email
IT Manager . Zevas Communications
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Employees:
134Revenue:
$23MAbout
Zevas Call Centre Services is a leading provider of outsourced solutions for companies serious about every customer communication. Our staff are highly trained professionals who are are fundamental to our success. Our services include the following; Customer retention and win-back Customer care outsourcing Outsourced telemarketing Outbound call center Inbound call center Customer service call centres Telemarketing b2b Call center outsourcing Customer service outsourcing Web sales via web chat technologies We serve a cross section of industry verticals, from Telecom Financial Services across European and North American markets. Specifically; Financial service organizations Telecommunication service providers Utility providers charities on fundraising campaigns Hospitality industry Digital media Our highly skilled staff, our on hands management style and real-time technologies and monitoring systems allow companies interact when customers need them, whether it's over the telephone, by VoIP, by email or on the internet. What we know that you should too. Today's customers cherish and exercise their right to choice. Churn and switching are common in many sectors. We know that it takes far more to win a new customer than to keep an existing one. Zevas have extensive experience and success in minimising churn and driving successful customer win-back campaigns. Customer services interactions, both prior to and after the sales process, are an integral part of the end-user experience and are key to converting a once-off purchaser into a long term repeat customer. We know that customer contact services must provide the widest variety of possible communications channels in order to enhance and optimise the customer experience. A recent survey of regular online shoppers in the US revealed that live chat is the preferred communication method for 20% of the population and that those that prefer live chat are more likely to buy frequently. Call Centre ServicesZevas Communications Address
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