novoville is a Citizen Engagement Platform, that makes communication between Local Government and citizens easy, efficient and cost effective. Citizens can access Council Services through multiple channels: Mobile Apps, Web, and Chatbot interfaces. novoville is an out-of-the box, modular packaged and customizable technology that integrates with existing or legacy systems. The platform is provided as a Software-as-a-Service (SaaS). novoville was founded in 2016 and is operational in over 60 cities across Europe, helping increase engagement, customer satisfaction and cost savings while accelerating channel shift.