Vail Systems is an Enhanced Network Services provider that develops, hosts and licenses scalable and extensible customer care and conferencing solutions for service providers and enterprises.
Vail offers customers a range of extensible, reliable and scalable voice services from Hosted VoiceXML Platform services for third-party developers looking to create their own differentiated voice applications to turn-key hosted voice application services such as Hosted IVR and Speech-based Applications, Routing and Call Control, Reservationless Conferencing, and Outbound Notifications Services. These voice services help to improve customer loyalty, increase productivity and reduce costs.
Vail's Contact Center solutions include:
-Advanced Routing and Call Control
-Network Announcements
-Network IVR ad Speech recognition
-Network Queuing
-Outbound Notification and Messaging
-VoiceXML Hosting
-Whole Call Recording
Vail's Conferencing solutions include:
-Reservation-less Conferencing
-Recording and Playback