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Ben Heffner Email
Customer Success Manager . Zappix
Burlington, MA
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Employees:
16Revenue:
$533.6kAbout
Zappix’s cloud-based Mobile On-Demand Visual IVR Solution transforms the Customer Care Experience by Improving Customer Satisfaction, Increasing Self Service Rates, Reducing Costs, and Improving Agent Collaboration.\n\nZappix's Visual IVR dramatically improves the customer experience by providing a visual interface on the callers smartphone when calling the call center. With a Visual IVR, the Modern caller now has a new way of getting the information they need by touching their screen to fill out a form, request information, book a service, and more… They no longer need to wait for long lists of menu options and can get the information they called about easily and quickly. \n\nBusinesses achieve dramatic benefits with Zappix solution:\n• Significant improvement of Customer Experience (CX) and Net Promoter Score (NPS).\n• Improves Self-Service rates and containment rate by over 50% using the self-service omni-channel communication - without the need to transfer to a live agent.\n• Powerful Actionable Analytics that allows the enterprise to assess customers' behaviors and improve the customer experience.\n• Easy to integrate with currently installed IVR system - complementary solution, with simple and quick integration.\n• A robust management console allows making changes to the Visual IVR menus and publish the updates instantly.Zappix Address
25 Burlington Mall RdBurlington, MA
United States