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Alana Hicks Email
Director . Watermelon Research
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Watermelon builds Customer Experience and Employee Engagement programmes that links feedback to stakeholders in 'real-time through our customised dashboards to enable change and improve employee and customer satisfaction. Customer views are captured directly after any event/transaction (e.g. placing an order, making an enquiry, contacting a call centre, e-mailing customer support - any customer touch point), which provides in the moment and 'real-time feedback. Consequently, micro and macro level business issues can be identified and addressed by closing the loop on individual events and future proofing against further re-occurrences. Our objective is to improve customer satisfaction in the moment and evolve the programme as your business landscape changes. Fundamentally, we listen to your customers, provide pragmatic solutions, implement/facilitate change and most importantly increase customer satisfaction and in turn reducing operational costs. Based in central London, Watermelon are a team of over 50 professionals who are fun, dynamic and above all passionate about research and technology.Watermelon Research Address
Holborn GateLondon, null
UK