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Ajay Singh Email
Director Customer Experience . NarrativeDx
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Negative patient experiences cost hospitals millions of dollars each year through lost reimbursements, decreased referrals, and increased staff turnover.\n\nNarrativeDx uses AI to identify actionable insights from patient feedback to improve CAHPS scores, increase referrals and reduce nurse turnover. We go beyond survey scores by analyzing comments from rounding tools, satisfaction surveys, online reviews, social media and beyond to help hospitals provide excellent experiences that drive up to 50% improvement in financial performance.\n\nPATIENT EXPERIENCE ANALYTICS\nUnderstand your whole world of patient feedback\nDriving exceptional patient experience with the NarrativeDx analytics platform is the right strategy for better clinical outcomes and growth.\n\nIdentify root-cause insights to drive business decisions\nWhile healthcare organizations have plenty of check-box patient feedback scores from sources like HCAHPS, internal surveys, and rounding, this information doesn’t reveal the real reasons why patients feel the way they do.\n\nLeverage the most powerful patient experience solution available\nThe true value of your patient feedback comes from analyzing both your quantitative (checkbox) and qualitative (comments) data. Only then can you begin to understand key issues and create focused improvement plans.NarrativeDx Address
44 East AveAustin, TX
United States