SandCherry Revenue and Competitors

Giving Voice to Enterprise Software SandCherry provides software for developing, testing, and deploying voice-assisted services on existing enterprise infrastructure software, resulting in a common Service Delivery Platform for enterprise applications. Transform business and customer solutions by seamlessly incorporating voice automation to improve usability, enhance productivity, and extend applications to more devices. Realizing a common service delivery infrastructure for Web, telephone, Push-To-Talk (PTT), mobile data, 2-way radio, and desktop improves delivery of existing services and powers exciting new solutions for: Customer Care Agent Productivity Up to 100 second reduction in AHT per call attained by users. Agents can speak 2x-3x faster than typing Increase customer satisfaction: Shorter call times reduce queue wait time and impact abandons; agents are able to focus more on the customer and less on their typing; higher quality notes improve customer experience on subsequent calls. Improve agent quality: reducing typing requirement increases agent candidate pool; quicker ramp time for agents focused on application and customer rather than typing; 95% dictation accuracy improves notes Revolutionize agent-assisted care. Agent productivity solutions include V-Pad notes dictation, and Voice-Assisted Agent Desktop for application navigation and form fill. Seamless Customer Care Improve the customer experience. Provide service to a customer over multiple contact channels simultaneously or sequentially with the ability to switch between channels transparently without losing information or the customer. Reduce cost. Combine the capabilities of an ACD, IVR, call center, multi-channel contact center, and web-based self care on a single, multi-function, web-based Customer Care Service Delivery