Household Revenue and Competitors

Founded in 2004, we partner clients from across the globe – working out of our studio in London and Los Angeles. We are a culturally-curious team with a real world view, providing deep insight and strategy to clients, brand positioning, innovation & new revenue model ideation, and brand experience design – blending physical and digitally-connected journeys.\n \nWe're proud of our client list which includes Amazon, Christian Louboutin, Dunhill, H&M, Hammerson (REIT/shopping centres and mixed-use on LSE/FTSE 250), Harrods, Hilton Worldwide, MSD Capital (private investment), The National Gallery London, PPHE Hotel Group, Primark, Tesco, Starbucks, Soho House & Co.\n\nEach of these clients is progressive, category-defining, and serious about playing a significant, active role in their customers' lives. We believe customers are catalysts for innovation because of the increasing demands they make on the brands they choose. Our focus is on creating memorable and transformative experiences for them and for the brands they love. \n \nBy understanding new customer behaviours and the experience landscape, we help brands re-shape their customer journey experience to ensure they are fit for the future, re-imagining through innovation and design, the potential of both physical and digital touchpoints for brands, retailers and hospitality operators who want to re-orientate and transform their business models.