TLC Associates Revenue and Competitors

During my twenty years in the contact center and teleservices industry, I have learned two important lessons pertaining to client expectations. First and foremost, the client expects and deserves superior call quality and contact center performance on behalf of their customers. Secondly, the client deserves an honest, open and straightforward relationship with their vendor. In other words, a no-excuses environment. I consider these two items to be the cornerstone of a strong client/vendor relationship; I am proud of the fact that our very experienced management staff shares and expresses this belief through their everyday client interactions. This fact is further substantiated by their ability to utilize their former client relationships as references.